What is emotional intelligence and how to apply it at work?

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For some years now, we have been hearing about the importance of increasing our self-esteem, developing empathy, being communicative, increasing resilience and being able to know ourselves. In short, the importance of developing our emotional intelligence, but for what?

Emotions dictate how we relate to others, how we create, how we build and how we empathize. Every day, we can choose how to improve different aspects of our life, because our body is not only fed by what we eat, but also by what we feel, expect and think.

Now, how does emotional intelligence influence workers in companies? Do they think it is just a set of skills they have to achieve? Do they really know how to get there?

Read on!


Golden question: What is emotional intelligence?

It is the ability to recognize and adequately manage one’s own emotions and those of others, as well as our response to them. Daniel Goleman, creator of the concept of emotional intelligence, refers to it as the set of skills that allow greater adaptability of the person to changes. It has to do with self-esteem, self-motivation, self-confidence and a long list of emotional competencies. That is, skills that allow us to adequately manage our emotions and those of others.

As important as knowing what is emotional intelligence is to know its main competencies, keep reading!


Emotional intelligence in the company

Think about what we are going to tell you: emotion causes us to subjectively interpret our environment. It provokes an action. And our response is usually automatic (blushing, dilation of the pupils, acceleration of the heart rate). It is an unconscious response, but emotional intelligence says it is possible to respond rather than react. While we cannot choose whether or not to have an emotion, we do have the power to learn how to manage it correctly.

Emotions have energetic charges that propel us into action. Those actions determine our outcomes. And outcomes build our lives. Therefore, if an employee is able to choose his or her actions instead of reacting automatically, it is very likely that he or she will obtain different results, both personally and professionally.

Applying emotional intelligence in the company helps employees to better understand and manage their own emotions, as well as those of others. Having a good control of these emotions will allow them to achieve success at work, improve the work environment, collaborate effectively, resolve conflicts effectively and make rational decisions.

In the following lines we will talk about which are the basic emotional competencies that workers should develop.


The most important emotional competencies of employees

Although we can distinguish specific emotional competencies according to the job position, there are some basic skills to develop to improve our emotional intelligence in the company. We summarize them below, so take note:

  • Self-awareness. This is the ability of employees to recognize and understand their own emotions and the impact these can have on the job. Having good emotional self-awareness means that employees are aware of their strengths and weaknesses, and can adapt their behavior accordingly. Employees with good self-awareness are better able to cope with the stresses and strains of work, as well as more likely to be successful in the workplace.
  • Self-regulation. This refers to employees’ ability to recognize, control and regulate their own emotions. This includes the ability to adapt to changes in the work environment.
  • Teamwork. The ability of team members to work effectively together.
  • Empathy. This is the ability to recognize and understand other people’s feelings. That is, to put ourselves in their shoes. It also implies the ability to respond appropriately to them.
  • Social skills. These are the skills that help employees relate more effectively to others, including skills such as communication, persuasion and leadership.
  • Communication. The emotional competence of communication is essential to successful work relationships, as it helps employees establish and maintain positive interpersonal relationships. It is also important for effective decision making, as it helps employees understand how their own and others’ emotions can influence the outcome of a situation.

But these are not the only competencies. In the work context, adaptation, flexibility, creativity, etc. also take value.

“Change your attention and you will change your emotions. Change your emotion and your attention will change places” – Frederick Dodson


What is the best way to develop emotional intelligence in the company?

In one word: coaching. It is a very useful tool for the development of employees’ emotional intelligence. The coach helps people to improve their self-knowledge, to better manage their emotions and to develop social skills. All this contributes to improve the work environment and productivity.

  • It allows employees to work on their emotional management skills.
  • It makes them improve their decision making skills.
  • It helps employees to better understand their co-workers and managers.
  • It fosters relationships in the workplace.

Many employees just know that emotional competencies are a bunch of skills they need to achieve, but they don’t know how to get there. Today we reveal that business coaching is an effective way to achieve them.

Companies are human organizations full of relationships. In this context, it is key to understand one’s own emotions and those of others in order to collaborate. Business coaching offers appropriate techniques for the development of employees’ emotional intelligence.

Do you want to know where to start developing emotional intelligence in your company with coaching? Ask for more information at ChVmpionMind, our experts will advise you and answer all your questions.

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